Product maintenance policy CONTACT US Updated 2023-03-30 FIRMWARE UPDATES Firmware updates are an essential part of maintaining network devices. They not only secure your devices but also ensure continuous improvements in functionality, stability, and performance. Security Enhancements Firmware updates address security vulnerabilities identified in earlier versions. These vulnerabilities could be exploited by hackers, putting your network at risk. By regularly updating your firmware, you protect your network from malware, ransomware, data breaches, and other cybersecurity threats that could arise from outdated software. Security updates often include encryption enhancements, making it more difficult for unauthorized parties to intercept or manipulate your data. Performance Improvements Updates correct software bugs that may degrade device performance, ensuring smooth operation. Enhancements may improve memory usage, processing speed, and overall device responsiveness. By resolving performance issues and bugs, firmware updates help to avoid unexpected downtimes or device malfunctions, maintaining network stability. Feature Updates Each firmware update may introduce new features and capabilities, giving users access to the latest tools and network functionalities. New firmware may allow for more granular control over device settings, offering improved customization and network management options. Updates may introduce compatibility with newer technologies, ensuring your devices work seamlessly with the latest hardware and software solutions. Compliance and Compatibility Staying up to date with firmware ensures that devices remain compliant with evolving regulatory requirements, such as cybersecurity laws and data protection standards. Firmware updates ensure that devices maintain compatibility with industry standards, protocols, and certifications, such as ISO and IEEE standards. As your network infrastructure grows, keeping firmware updated ensures that all devices communicate effectively and remain compatible with each other. PROPER DEVICE INSTALLATION AND CARE Proper installation and maintenance of network devices are key to ensuring their longevity and preventing hardware failures. The following section outlines the requirements for setting up and maintaining your devices. Devices should be securely mounted. Ensure that routers, gateways, and switches are properly affixed. Devices should not be left to move freely or placed in unstable locations where they can fall or be damaged. Proper ventilation is crucial for the efficient operation of networking equipment. Ensure that devices are placed in ventilated areas to prevent overheating. Avoid stacking devices on top of each other and ensure there is adequate space around each device for air circulation. Place devices in environments that are free from excessive dust, moisture, and extreme temperatures. Avoid placing equipment in areas with direct sunlight or near heat sources. Maintaining an optimal environment will help extend the lifespan of your devices. Use appropriate cable management techniques to organize and secure cables connected to your devices. This not only ensures a tidy setup but also prevents accidental disconnections and reduces the risk of physical damage to the cables and connectors. Ensure that devices are connected to a stable and reliable power supply. Surge protectors or uninterruptible power supplies (UPS) can be used to protect against power fluctuations and outages. CLIENT RESPONSIBILITIES To ensure the ongoing security and performance of networking devices, clients have an active role in keeping devices updated and properly maintained. Regular Firmware Updates Clients should check for firmware updates at least once a quarter to ensure they are running the latest version. This helps avoid security risks and ensures optimal performance. Methods to Check Updates Visit our Firmware & SDK Downloads page for the latest updates. Subscribe to our newsletter to receive the latest firmware updates notifications directly to your inbox. During the initial setup of your device, you will be prompted to subscribe to our new firmware version newsletter. For routers and gateways , starting from firmware version 00.07.07.1, the device WebUI displays notifications about new firmware and modem version availability. This also applies to switches beginning with firmware version 00.01.02. Navigate to the System -> Firmware window in the WebUI to find the latest device and modem firmware versions available on the server. From firmware version 00.07.09 onwards Navigate to Services -> Events reporting, there you can configure the events reporting functionality to receive notifications about new firmware versions. If you use our Remote Management System (RMS), you will receive notifications about new firmware version availability. Our Teltonika RMS and Teltonika RutOS applications will notify you about new firmware version availability. Teltonika RutOS on App Store Teltonika RMS on App Store Teltonika RutOS on Google Play Teltonika RMS on Google Play Security Best Practices Clients should follow security guidelines whenever a device is exposed to the internet in some way. Before performing any firmware update, clients should back up their device configurations and ensure all upgrade procedures are followed as per the device's user manual to avoid losing custom settings in the event of an update failure. After firmware updates, it is important to test the device’s performance and ensure that all systems are functioning correctly. Clients are responsible for ensuring the proper installation of devices by following the guidelines provided and seeking professional installation services when necessary. In case of any issues or uncertainties related to firmware updates contact our technical support team for assistance. COMPANY DISCLAIMER TELTONIKA NETWORKS UAB is not responsible for any performance issues, security breaches, or malfunctions that result from the failure to update firmware regularly. Clients are solely responsible for ensuring their devices are running the most up-to-date firmware versions to protect their networks and maintain optimal device performance. Support for devices running outdated firmware may be limited or unavailable. In such cases, clients may need to update their firmware before receiving full support services. TELTONIKA NETWORKS UAB strives to deliver high-quality, reliable firmware updates for all products. Minor bugs or imperfections that do not substantially affect the overall performance, functionality, or security of the product do not warrant claims for refunds, compensation, or damages. In the event of any critical issues or those affecting product performance or security, we will take appropriate measures to provide fixes or updates through future firmware releases. Clients are encouraged to regularly update their devices to ensure the best possible performance and to report any significant issues to our technical support team for prompt attention. Firmware and its updates are the intellectual property of TELTONIKA NETWORKS UAB and protected under copyright law. Copying and distribution of the firmware and its updates outside TELTONIKA NETWORKS UAB products is an infringement of copyright and is subject to liability. Clients also shall not, and shall not permit any third party to, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of any firmware. This prohibition includes but is not limited to any efforts to modify, adapt, create derivative works from, or otherwise exploit the firmware in a manner not expressly authorized by TELTONIKA NETWORKS UAB.

Teltonika EVC 2 – Smart, Reliable, Customisable EV Charger Features Downloads MORE FEATURES TELTOCHARGE INQUIRE NOW EVC 2 TELTOCHARGE TELTOCHARGE Power 32A / 240V / 7.68kW Connectivity Wifi/Bluetooth, Wifi/Bluetooth/GSM Front plate colors Connectivity Connectivity Connectivity Output options Type 2 cable Type 2 cable INQUIRE NOW 360° Designed for every taste TeltoCharge is created to meet every taste, building design, or location. It offers a selection of five front plate options, including Accoya wood, allowing for easy swapping of the front plate to adapt the charger to any style, at any time. Future-proof Equipped with features ranging from solar charging, dynamic load balancing and management to OCPP 1.6 and continuous updates, the TeltoCharge ensures that it remains cutting-edge. It is ready to cater to evolving requirements and the continuously advancing landscape of EV technology. Streamlined installation A five-step installation process, an Installer profile in the app, and a Set-up Wizard ensure that TeltoCharge can be set up faster, thereby reducing costs and project timelines. Unlock potential of charger The Teltonika Energy App lets you monitor, manage, and optimize the charging experience from your smartphone: Schedule charging when electricity price is lowest. Gain insights on consumption in the dashboard. Set up and activate smart features like Solar Charging. compatible ACCESSORIES Less accessories More accessories EVC 2 faq Here you can find the most frequent questions and answers about the EVC 2 electric vehicle charger. READ MORE READ LESS

EVC 2 – Smart, Reliable, Customisable EV Charger | Accessories P1 Smart Dongle Order code: The P1 Dongle allows connecting directly to the electric company/distribution system operator (DSO) smart meter (where the operator supports such a possibility – check here ). This allows for a very fast installation time, as well as no need to do additional work in the house electric distribution panel. By connecting the EV charger and the P1 dongle to the same wi-fi network it ensures ease of use and everyday simplicity. Another benefit is you can use the same meter for general information on your electric consumption habits. features downloads ordering support features support Title Spec title Spec text Spec title Spec text Title Spec title Spec text Spec title Spec text MORE FEATURES Compatible products Less products More products compatible ACCESSORIES Less products More products

Access EVC 2 manuals, troubleshooting guides, and firmware updates. Get reliable help to keep your EV charger performing at its best. Product support How can we assist you? Featured resources Smart EV charging experience at your fingertips Manage all TeltoCharge device settings from your mobile phone or tablet through our smart application. Quick and easy EV charging authorization using NFC card to prevent any unwanted usage. Schedule charging activities when the power is the cheapest. Monitor the status of your charger and track statistics in real-time. Featured resources Close User manuals Download latest user guide. Read More Close User manuals Download latest user guide. Read More Close Datasheets Search through all datasheets. Read More Close FAQ’s See Wiki knowledge base page. Read More

Stay up to date with product releases, company milestones, and the latest EVC 2 innovations in the Teltonika newsroom. More News 4/2/2026 New partnership with UK EV Installers to expand smart charging in the UK 3/19/2026 Teltonika Energy and Powerverse Announce Strategic Partnership 3/10/2026 Partnership with Kelvelec in the UK 10 KEY POINTS TO CONSIDER WHEN CHOOSING A HOME EV CHARGER 26 September 2022 Charging your EV at home is probably the most convenient solution to keeping you on the road. But what is next once you have decided to purchase an EV charger for your home? While EV stations at supermarkets and shopping malls can offer a handy boost, there is no substitute for having access to EV charging at home whenever you need it. Charging your EV at home is probably the most convenient solution to keeping you on the road. But what is next once you have decided to purchase an EV charger for your home? First, you will have to decide between a hardwired or a plug-in EV charger. We can skip ahead here: if you want something weatherproof, faster-charging, and easier to use, then hardwired is your go-to. This means that you will need to install an EV charger on the exterior of your home or in your garage. And in doing so, there are a few choices to make before you are set up and ready to go. CHECK HOME’S AVAILABLE ELECTRICAL CAPACITY Checking the capacity of your household electricity outlet is key to the successful installation of a home EV charger. If unsure, a qualified electrician can help guide you through this process and ensure that your home is ready to add EV charging to its grid. CHOOSE LOCATION WISELY This is pretty straightforward – where will you put your EV charging station? Ideally, you want somewhere next to a driveway where you can park your EV while it charges. Some cover for the EV charging station is also helpful, although this is not always necessary as most models have a durable build. For example, TeltoCharge is IP55, and IK10 rated, meaning it can be safely installed indoors and outdoors. DETERMINE THE SUITABLE POWER CAPACITY OF AN EV CHARGER After checking your household outlet, you need to decide on the power range of the EV charger that works with your car and your home’s available electrical capacity. It directly impacts EV charging speed . The more power the EV charger delivers, the faster your EV will be full. DECIDE ON THE TETHERED OR UNTETHERED EV CHARGER The two types of EV chargers present two different sets of strengths and weaknesses. Of course, there is much more to this question than can be covered here but simply put: tethered comes with an inbuilt charging cable, and untethered is a port to which a separate cable can then be attached. There is no straightforward answer as to which is better. The choice will depend on your individual setup, but rest assured that the best home EV charger manufacturers usually offer their solutions in both tethered and untethered forms. EVALUATE NECESSARY CABLE LENGTH This will depend on whether you go with tethered or untethered, as the greater flexibility afforded by the latter allows you to defer this decision – or even get it wrong! Suppose you choose a tethered station with a cable that is too short. In that case, you may make an expensive and time-consuming mistake. In contrast, with untethered, you can simply return the cable. Whichever way you go about it, a good tip is always to buy a slightly too-long cable – you do not want your parking to have to be millimeter-perfect every time! GO FOR SMART EV CHARGING Modern EV chargers usually come with a range of smart features that enable you to have pinpoint control over how they charge your vehicle. Scheduling, for example, allows you to let your EV charger operate only during the hours when electricity rates are at their cheapest, saving you money and reducing wider grid demand. CONSIDER EV CHARGER'S DESIGN Technical discussions aside, fundamentally, you are adding an object to your home, so it is important that it looks good. There are two approaches here. The first is spending arduous hours browsing through every EV charging solution provider until you find the exact setup that matches or complements the exterior of your home. The second is much easier: check out TeltoCharge and design it yourself. MAKE SURE YOUR EV CHARGER IS PROTECTED BY THE WARRANTY Hope things do not go wrong, but plan for if they do. This simple mantra is always effective, and home EV charging stations are no exception. Choosing a provider with faith in their product to offer a lasting warranty is always wise. A one-year warranty is easily beaten, two years is more like it, but ideally, you want three plus. With TeltoCharge, you have it covered. KNOW IF THERE ARE ANY EV CHARGING INCENTIVES If the idea of your perfect home EV charger is starting to take form, it is worth taking at least a cursory glance at the legislation before you place your order. Incentives and subsidies can offer extra financial rewards for being at the cutting edge of this new technology and helping to usher in the renewable era – a helpful boost, as if you needed any more convincing. HAVE YOUR EV CHARGER INSTALLED BY QUALIFIED PERSONNEL The final stage in this process is installation, a hassle-free and straightforward procedure for those who are qualified . Do not attempt installing an EV charger yourself. Instead, find a professional with experience installing EV chargers to ensure your setup's smooth and safe installation. If you are having trouble with this step, contact the manufacturer of your charging station, as they often have specialist teams of installers who are well-versed in the unique requirements of installing each solution. ENJOY SEAMLESS EV CHARGING The product selected, rewards secured, and installation organized – congratulations on joining the EV revolution. All that remains now is to sit back, wait for delivery, and practice trying not to look too smug when your neighbors compliment your new setup. LIKE THIS STORY? Share it with friends! Facebook X (Twitter) LinkedIn Copy link GOT A QUESTION? We’re here to help! CONTACT US

EVC 2 – Smart, Reliable, Customisable EV Charger | Accessories Current Transformer (CT) Clamps Order code: Current transformer (CT) clamps allow for a fast and easy installation when the electric distribution panel is close to the EV charger install location. The CT clamps are put on the entry power lines in the distribution box and measure the total house load going through them, providing the direct info to the EV charger. The only limit is the distance from the EV charger to the electric panel, as it should not exceed more than 25-50 meters (depending on local electromagnetic interference) for best accuracy. features downloads ordering support features support Title Spec title Spec text Spec title Spec text Title Spec title Spec text Spec title Spec text MORE FEATURES Compatible products Less products More products compatible ACCESSORIES Less products More products

EVC 2 – Smart, Reliable, Customisable EV Charger | Accessories Frontplate - Winter White Order code: Cosmetic exchangable frontplate for the charger. You can easily change the colour of your charger yourself if you want to try a new look, or match with a new EV. Made from UV resistant thermoplastic. Cable unit frontplate is made from 1 piece, socket - from 2 pieces. features downloads ordering support features support Title Spec title Spec text Spec title Spec text Title Spec title Spec text Spec title Spec text MORE FEATURES Compatible products Less products More products compatible ACCESSORIES Less products More products

Stay up to date with product releases, company milestones, and the latest EVC 2 innovations in the Teltonika newsroom. More News 4/2/2026 New partnership with UK EV Installers to expand smart charging in the UK 3/19/2026 Teltonika Energy and Powerverse Announce Strategic Partnership 3/10/2026 Partnership with Kelvelec in the UK TELTONIKA ENERGY TO DEBUT AT THE CHANNEL PARTNERS EXPO 2022 31 March 2022 We are excited to announce that Teltonika Energy will participate in the Las Vegas Channel Partners Conference and Expo on April 11-14, 2022. This event will connect partners to the international and domestic producers and suppliers of innovative, emerging, and disruptive technology. There will be exhibits, presentations, and seminars held throughout the expo. During the event, Teltonika IoT Group will be represented by Teltonika Energy, Teltonika Networks, Teltonika Telematics, and Teltonika Mobility. Together with all the Teltonika business niches, we will introduce our latest innovations, developments, and use cases. Also, our teams will provide you with detailed answers and effective solutions on how Teltonika can solve your business problems. We are excited to announce that Teltonika Energy will participate in the Las Vegas Channel Partners Conference and Expo on April 11-14, 2022. This event will connect partners to the international and domestic producers and suppliers of innovative, emerging, and disruptive technology. There will be exhibits, presentations, and seminars held throughout the expo. During the event, Teltonika IoT Group will be represented by Teltonika Energy, Teltonika Networks , Teltonika Telematics , and Teltonika Mobility . Together with all the Teltonika business niches, we will introduce our latest innovations, developments, and use cases. Also, our teams will provide you with detailed answers and effective solutions on how Teltonika can solve your business problems. Why should you participate? Teltonika Energy is the newest Teltonika IoT Group company which will debut in the North American market at the event. Our team will introduce our latest development - TeltoCharge - a premium quality, highly customizable, and easy-to-use EV charging solution. TeltoCharge is a compact and powerful device that supports EV charging up to 48 amp. Thanks to its robust build and customizable design, this EV charger can handle safe, fast, and smart charging tailored to any customer's needs. With TeltoCharge, you will have a transformed EV charging experience. Be sure to attend the expo to get a closer look at our latest developments. Special Offer You can attend the conference & expo in person or online. Complete registration through the link below to get a discounted price on the tickets. Use the code Teltonika to claim your discounted passes! REGISTER FOR THE EVENT LIKE THIS STORY? Share it with friends! Facebook X (Twitter) LinkedIn Copy link GOT A QUESTION? We’re here to help! CONTACT US

Stay up to date with product releases, company milestones, and the latest EVC 2 innovations in the Teltonika newsroom. More News 4/2/2026 New partnership with UK EV Installers to expand smart charging in the UK 3/19/2026 Teltonika Energy and Powerverse Announce Strategic Partnership 3/10/2026 Partnership with Kelvelec in the UK TeltoCharge Solar Integration advancement brings an eco-friendly EV charging experience 1 June 2023 This advancement brings an eco-friendly EV charging experience by harnessing solar power, marking a significant milestone in Teltonika Energy pursuit of a green energy future. With the integration of solar charging, Teltonika Energy introduces three distinct solar charging modes, a scheduling feature, and intelligent phase balancing, providing a user-friendly, flexible, and eco-conscious charging solution. Exploring the Solar Charging Modes 1. Solar Only Charging: Embrace the Power of the Sun In Solar Only Charging mode, users get the benefit of 100% green energy, sourced directly from the sun. By leveraging state-of-the-art solar panels and photovoltaic technology, this mode allows for optimal utilization of renewable solar energy, providing a green charging solution for the environmentally conscious user. 2. ECO+ Charging: Striking the Perfect Balance ECO+ Charging mode brings forth a harmonious amalgamation of solar and traditional charging. It ensures optimal utilization of solar energy while maintaining a balance with the conventional power grid. The system is designed to give preference to solar energy, utilizing it whenever the sun is shining. 3. ECO Charging: Ensuring Uninterrupted Charging Finally, for those times when solar energy is scarce, such as during evening hours or cloudy days, the ECO Charging mode comes to the rescue. It guarantees uninterrupted charging from the conventional power grid, ensuring your EV is always ready to go, no matter the availability of sunlight. Intelligent Phase Balancing and Scheduling Besides offering three charging modes, TeltoCharge's solar charging also features intelligent phase balancing and scheduling. The system can automatically alternate between 1 or 3-phase charging to accommodate the available solar surplus energy, corresponding to the chosen solar charging profile: Solar Only, ECO+, or ECO. Moreover, the scheduling function enables users to program a solar charging profile based on their specific needs and the time of the day. For example, users can schedule the Solar Only charging during periods of high sunlight availability to maximize the utilization of green energy, while the ECO charging can be programmed for times when solar power generation is expected to be limited. LIKE THIS STORY? Share it with friends! Facebook X (Twitter) LinkedIn Copy link GOT A QUESTION? We’re here to help! CONTACT US

Stay up to date with product releases, company milestones, and the latest EVC 2 innovations in the Teltonika newsroom. More News 4/2/2026 New partnership with UK EV Installers to expand smart charging in the UK 3/19/2026 Teltonika Energy and Powerverse Announce Strategic Partnership 3/10/2026 Partnership with Kelvelec in the UK TeltoCharge has received the EUR1 certificate 3 June 2024 TeltoCharge has received the EUR1 certificate, which confirms the European Union (EU) origin of chargers and removes import duties in some countries. A EUR1 certificate, also known as a 'movement certificate,’ is a customs document used in trade between the European Union (EU) and certain non-EU countries. The certificate confirms that goods exported from the EU are of preferential origin and qualify for reduced import duties or even exemptions from import duties in the destination country. The European Union has preferential trade agreements with the following countries: Europe: Iceland, Faroe Islands, Liechtenstein, Kosovo, Bosnia-Herzegovina, Georgia, Albania, Macedonia, Republic of Moldova, Ukraine, Norway, Switzerland, and Serbia. Middle East: Jordan, Lebanon, Israel. Africa: Morocco, Algeria, Egypt, South Africa, and Tunisia. America: Dominican Republic, Chile, Mexico, and Colombia. The complete list of trade agreements that the European Union has signed and is currently negotiating with other nations is available on the website of the European Commission’s Directorate General for Trade. LIKE THIS STORY? Share it with friends! Facebook X (Twitter) LinkedIn Copy link GOT A QUESTION? We’re here to help! CONTACT US

Stay up to date with product releases, company milestones, and the latest EVC 2 innovations in the Teltonika newsroom. More News 4/2/2026 New partnership with UK EV Installers to expand smart charging in the UK 3/19/2026 Teltonika Energy and Powerverse Announce Strategic Partnership 3/10/2026 Partnership with Kelvelec in the UK TeltoCharge EV charger has been featured in the Australian Government Grant program 28 April 2023 There’s been a huge leap this year toward TeltoCharge appearing at more Australian business locations. Throughout 2023, Teltonika TeltoCharge was officially included in all rounds of the Western Australian Government's EV Charging grant program, ChargeUp! Here’s everything you need to know about the WA ChargeUp grant, and how to make the most of it. WHAT'S CHARGE UP? ChargeUp! offers Government Grants to eligible businesses and organizations to support the development of EV charging infrastructure across Western Australia. It encourages the installation of EV chargers at places like tourist attractions, cafes, wineries, beaches, swimming pools, and parks. Car parks of eligible businesses are also encouraged as supported charging locations, allowing employees and visitors to charge their EVs while on-site. The program also encourages the conversion of rental car fleets to electric vehicles through the charging infrastructure needed to support the transition. WHO'S ELIGIBLE FOR THE GRANT? The grant is available to small to medium businesses , not-for-profit organizations, and local authorities in Western Australia. Eligible small to medium-sized businesses are, A: a small business employing less than 20 people or B: a medium-sized business employing between 20 and 199 people. Eligible not-for-profit organizations should be registered with the Australian Charities and Not-for-profits Commission (ACNC). Eligible local authorities are as defined under the Local Government Act 1995. HOW MUCH IS THE GRANT? Businesses and organizations can get up to 50% of the purchase and installation costs of their EV charging infrastructure paid by the WA Government. This is the perfect time to invest in sustainable infrastructure. ARE THERE LIMITS TO THE GRANT? Funding is capped at $5,000 per site in the Greater Perth area and $10,000 per site in regional and remote areas. Funding covers up to four EV chargers per site for a maximum of five sites per applicant. This means that businesses with multiple locations can potentially receive $25,000 - $50,000 in funding support for their EV charging infrastructure projects. A GREAT TIME TO INVEST IN TELTOCHARGE TeltoCharge is a great solution for fleet vehicle companies and businesses across WA. Our high-quality, easy-to-install AC charger will allow applicants to make the most of their grant while supplying convenient charging options that help prolong the life of EV batteries. With out-of-the-box smart-charging features, and a durable, attractive design, it’s an exciting time to invest in quality, European-designed and manufactured Smart Chargers with low-cost, easy installation. Find out more about our great little EV Charger here. At Teltonika IoT (Internet of Things) Group , for 25 years, we’ve been committed to supplying reliable and innovative tech solutions that contribute to a sustainable future. This exciting grant program in Western Australia is the perfect launchpad for our newest product range in EV Charging to officially find its home in Australian infrastructure. Interested in TeltoCharge? Get in touch with our local Australian Team at [email protected] . If you’re an Australian business with WA locations, click here to apply for the grant or to find out more LIKE THIS STORY? Share it with friends! Facebook X (Twitter) LinkedIn Copy link GOT A QUESTION? We’re here to help! CONTACT US

EVC 2 – Smart, Reliable, Customisable EV Charger | Accessories Double charger mounting pole Order code: Slim and elegant mounting pole for two EV chargers. Great for side-by-side parking configurations in houses, apartment complexes, company parking. Allows to fully hide wiring as entry from back of charger is used. Sturdy steel construction. Sturdy steel construction. Pre-threaded mounting plates for fast and secure installation. Pre-drilled holes for mounting cable holder accessories (purchased separately) for a tidy and clean look. Supplied with anchors for mounting in concrete. features downloads ordering support features support Title Spec title Spec text Spec title Spec text Title Spec title Spec text Spec title Spec text MORE FEATURES Compatible products Less products More products compatible ACCESSORIES Less products More products